Are you tired of being on hold?

You no longer need to wait on hold when you call El Paso Water. Please listen to the menus and enter the requested information. Our new automated system saves your position in the hold queue and calls you back when it is your turn, or it lets you schedule a call back at a time that fits your schedule better.

Here are some other time-saving options.

Say "Pay by Phone" at the first menu option. You will be transferred to Bill Matrix where you can make a one-time payment through various forms, including check and debit card.
Pay online at paymentsepwu.billmatrix.com
Sign up for Automatic Bank Draft at www.epwu.org/service/bank_drafts.html for automatic payments from your account on the due date.
Check "WebConnect" at www.epwu.org/service/online_services for free access to 24 months of online account information.
Email us at customer.service@epwu.org

You may call the Customer Service Call Center at (915) 594-5500 from 7 a.m. to 9 p.m. Monday through Friday. We encourage you to avoid calling on Monday or Friday during the peak hours of 8 a.m. to 5 p.m.

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