COVID-19 Assistance Program

EPWater has received utility assistance grant funding to help customers impacted by COVID-19. If you qualify, you can receive a credit of up to $500, toward a past due balance.

To be eligible, you must:

  • live within El Paso city limits and in the residence for which assistance is being requested
  • meet the household low income thresholds (see AMI chart on this page)
  • demonstrate loss of income as a result of COVID-19
  • have an active and verifiable residential account with El Paso Water

If you receive any other funding to help with water utility assistance, you will not qualify.

         Area Median Income (AMI) chart

 Size of Family 80% Area Median Income 
 1  $33,000 or less 
 2  $37,700 or less
 3  $42,400 or less
 4  $47,100 or less
 5  $50,900 or less
 6  $54,650 or less
 7   $58,450 or less 
 8  $62,200 or less


Eligible customers are encouraged to apply. Funding is limited.


To apply for the assistance program, click on the link below to download an application. 
Every question must be answered for the application to be considered complete. You may submit your application and documents via mail, email or fax, as detailed on the application. For any questions, please send an email to customer.recovery@epwater.org or call 915-263-4444. Representative are available to assist you Monday-Friday, 8 a.m. - 5 p.m. 

If you are not eligible but have an overdue bill, we strongly encourage you to call and make payment arrangements before disconnections resume. P
lease call 915-594-5500 Monday-Friday, 7 a.m. – 6 p.m.

COVID-19 Assistance Program Application - English (pdf)
COVID-19 Assistance Program Application - Spanish (pdf)

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