A Partnership between EPWater and Project Amistad

A new customer assistance program will be available beginning in 2019 for El Paso Water customers who are seniors (65+), facing a financial hardship* and at risk of being disconnected from water service, EPWater will provide a referral to Project Amistad, which manages the AguaCares program and can provide the following services: 

  • Money management counseling program— Helping customers in managing their monthly household income and expenses in an effort to avoid disconnection.
  • Payment arrangements – Acting as agent to work with EPWater to develop a payment plan for eligible customers to prevent disconnection.
  • Conservation support – Assist in the distribution of household water-efficient fixtures to help eligible customers save water and money.
  • Emergency utility payment assistance – Provide limited payment assistance based on customer eligibility and availability of funds.
  • Agency referrals – Provide referrals to other agencies or services that appear to match the needs of a given customer.

* Project Amistad will determine qualification based on whether annual household income falls below 125% of federal poverty income guidelines.

Every donation helps

Currently, the program is in its developmental stage and is in critical need of donations. 

To make a donation throughout the year, visit the Project Amistad website. 


El Paso Water, Project Amistad

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