Pay by Phone

Paying your water bill is fast and easy by phone or online. These payments can be made 24 hours a day, 7 days a week (including holidays).

Please Note:

  • If you have received a DISCONNECT NOTICE or your services have been disconnected, you must make a payment in full to have your service automatically restored. Payments must be received Monday-Friday from 7:30 AM - 9:00 PM to have the service restored the same day. Payments posted after hours and/or the weekend will be restored the following business day.
  • There is no service fee to make a payment through IVR or online. 
  • Your payment will be posted to your account within 1 hour.
  • An EPWater Returned Check Fee of $25 will apply for all electronic payment returns.
  • To make a phone payment, please call (915) 594-5500.

Accepted forms of payment:

  • Visa
  • MasterCard
  • Discover
  • ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo
  • ACH/Electronic Check

Required Information:

For credit or debit cards
  • Your EPWater account number
  • Service address zip code
  • Amount you wish to pay
  • Expiration date, ZIP code and the security code for the credit or debit card you are using
For check payments
  • Your EPWater account number
  • Service address zip code
  • Amount you wish to pay
  • Routing number and checking account number
  • Pen and paper to record confirmation code

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