Contact Us

Customer Service: 915-594-5500

Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.

You may also reach us via email at

Report a problem or emergency

EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 or by filling out this online form.

Other Programs & Services

Contact us via email:
Contact us by phone:
Stormwater Operations 915-594-5773
Conservation 915-594-5508
Media Inquiries  915-594-5510
TecH2O Center 915-621-2000
Development Services 915-594-5635
New Installations 915-594-5542
Claims 915-594-5456
City of El Paso
Solid Waste/Recycling

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