Contact Us
We encourage customers to contact us through the following links. To process the request faster, please include service address, account number and a detailed message:
For all other requests including (Click here for Request):
- Leak Adjustment Request
- Account Access
- Install Meter
- Billing Issue
- Payment Plan
- Payment Arrangements
- Report Various Meter Conditions
Customer Service: 915-594-5500
Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.
Report a problem or emergency
EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 or by filling out this online form.
