Self-Help Online

Try these self-help options instead of calling customer service.

  • Email us at customer.service@epwater.org.
  • Free 24/7 online access to your billing, payment and history of water use for the past 24 months at My Account.
  • Sign up for automatic payments (Auto Pay), and your bill is paid automatically through your bank each month on the due date.
  • Disconnected Service or Notice of Disconnection - Entire amount due must be paid to restore service.
  • Make one-time payment through various forms, including check and credit/debit cards via BillMatrix

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